Waitrose.com is generally considered legit and reliable. The website has a relatively high score based on various factors such as the country of hosting, SSL certificate usage, and reviews found on other websites. However, customer reviews on platforms like Trustpilot indicate a poor rating of 1.9 out of 5 stars. Common complaints include issues with customer service, order fulfillment, and product quality. Despite these negative reviews, many customers still find value in the unique products and services offered by Waitrose.