Yes, Otter AI is indeed a legitimate company. It provides AI-powered speech-to-text transcription services. It's fully run by artificial intelligence (AI). Its live transcription and live editing features, plus seamless integration with Zoom, make Otter.ai a top pick for transcription services. However, some users have reported issues with customer service and the software's ability to transcribe non-American accents. It's always recommended to read user reviews and the company's privacy policy before using such services.