Kikkerland.com has received mixed reviews from users. Some customers appreciate the unique and original products offered by the company, highlighting the fun designs and great service. For instance, one user mentioned receiving a replacement kitchen timer without needing a receipt, just a picture of the faulty product.
However, many users have expressed dissatisfaction with the quality of the products and customer service. Complaints include items not functioning as promised, poor design quality, and misleading advertisements. One user reported that the Solar Einstein product stopped working shortly after purchase, and another mentioned that the Clock cross stitch kit did not include enough materials to complete the design shown on the box.
Additionally, there are concerns about customer service responsiveness. Some users have experienced delays in receiving their orders, lack of communication, and difficulty obtaining refunds or replacements. One user described the customer service as the "worst ever," citing a month-long wait with no product or communication.
Overall, while some users enjoy the creative and quirky products from Kikkerland, others are disappointed with the product quality and customer service.