Chrome Industries has mixed reviews regarding its legitimacy and customer service. Some customers praise the durability and quality of their products, especially their bags and shoes, which are noted for being waterproof and versatile. However, there are numerous complaints about poor customer service, fake warranties, and product defects. Many users have reported issues with product quality and warranty claims, stating that the company does not honor its lifetime warranty and provides unprofessional responses.
Overall, while the products themselves may be of good quality, the customer service and warranty issues raise concerns about the company's reliability.