JanSport.com is a legitimate website known for selling backpacks and other accessories. However, customer reviews are mixed. Some customers praise the quality of the products and fast delivery, while others have reported issues with customer service and product durability. The site offers a limited lifetime warranty, but some users have found the warranty process to be unsatisfactory. Overall, while JanSport.com is a trusted retailer, potential buyers should be aware of the mixed reviews regarding customer service and product quality.