Thumbtack.com is a legitimate platform that connects users with local professionals for various services. The website has received mixed reviews from users. On Trustpilot, Thumbtack has a 4.1-star rating from over 6,000 reviews, with many users praising the platform for its ease of use and the quality of professionals available. However, some users have reported negative experiences, such as poor customer service and issues with specific contractors.
On Sitejabber, Thumbtack has a 1.9-star rating from over 1,500 reviews, indicating that many users are dissatisfied with their experiences. Common complaints include problems with customer service, credit card issues, and fake leads.
Overall, while Thumbtack.com is a legitimate platform, user experiences can vary significantly.