TheBalm.com is a legitimate website known for its high-quality makeup products. The company has been featured in various notable media outlets and has a significant following on social media platforms. Customers appreciate the cruelty-free and paraben-free nature of the products, as well as the fun and creative packaging.
However, some customers have reported issues with customer service and order processing times. There have been complaints about delayed responses and difficulties in changing orders after they have been placed. Despite these issues, many customers still find the products to be of good quality and worth the purchase.
Overall, TheBalm.com is a reputable site with a few areas for improvement in customer service.