Splendid.com appears to be a legitimate website, but it has received mixed reviews from users. On Yelp, the brand has an average rating of 3.1 from 112 reviews, indicating that most customers are generally satisfied. However, on Trustpilot, the site has a poor rating of 2.2 from 11 reviews, with many users expressing dissatisfaction with customer service and delivery times. Some users have reported issues with refunds and returns, describing the customer service as unresponsive and unhelpful. While some customers have had positive experiences, many have encountered significant problems with the site.