ShoeMall.com has received mixed reviews from customers. Many users have expressed dissatisfaction with their purchases, citing issues such as poor customer service, defective products, and delayed shipping. Some customers reported receiving items that were not as described or were damaged upon arrival. Additionally, there have been complaints about the return and exchange process, with some users finding it difficult to get refunds or replacements for faulty items.
On review platforms like Trustpilot and Sitejabber, ShoeMall.com has a low rating, with many customers sharing negative experiences. Common complaints include credit card issues, return label problems, and backordered items that were not communicated at the time of purchase. The Better Business Bureau has also given ShoeMall a low rating, further indicating potential concerns with the company's reliability.
Despite these negative reviews, some customers have had positive experiences, praising the variety of products and occasional good deals. However, the overall consensus suggests that potential buyers should exercise caution and thoroughly research before making a purchase from ShoeMall.com.