Sears.com has received a mix of negative reviews from users. Many customers have expressed dissatisfaction with customer service, citing issues such as long wait times, unresponsive agents, and difficulties in getting problems resolved. Some users have reported problems with warranties, including delays in repairs and unfulfilled promises. There are also complaints about shipping, with some customers experiencing delays and issues with tracking their orders. Overall, the general sentiment is that Sears.com has room for improvement in terms of service quality and reliability.