"Platypus Shoes" is a legitimate business, but it has mixed reviews from customers. Some customers have praised the company for its excellent return policy and professional customer service. However, there are also numerous complaints about incorrect sizes being sent, poor customer service, and issues with the online ordering process. It's always a good idea to read reviews and do some research before making a purchase from any online retailer. Please note that this information is based on customer reviews and may not reflect the experience of all customers.