OXO.com has received mixed reviews from users. Some customers praise the great customer service and high-quality products, highlighting experiences where the company went above and beyond to resolve issues. For instance, one user mentioned receiving a whole new unit when they lost a part of their vegetable chopper.
However, there are also numerous complaints about order fulfillment and customer service. Several users reported issues with delayed shipments, lack of communication, and difficulty in tracking orders. One user shared an experience of placing an order and receiving only a few items, with no updates on the rest of the order. Another user mentioned problems with a coffee maker that overheated, posing a potential fire hazard.
Overall, while some users appreciate the product quality and customer service, others have faced significant challenges with order processing and product reliability.