User reviews for OUAI Haircare on the UK website are mixed. Some customers praise the fragrance and effectiveness of the products, while others express dissatisfaction with the customer service and packaging.
Positive feedback highlights the lovely fragrance and good results from using the products. For instance, one user appreciated the amazing customer service when their package was delayed, and the company promptly re-sent the order with additional items.
On the other hand, some users find the products overrated for the price, mentioning issues like the difficulty in squeezing large bottles and lack of noticeable improvement in hair condition. There are also complaints about the customer service being unresponsive and the packaging not being environmentally friendly.
Overall, while some users are satisfied with the quality and fragrance of OUAI products, others feel that the price and customer service could be improved.