Matte Lashes has received positive reviews from users. Many customers appreciate the high-quality products and excellent customer service. The Neon UV liners and pastel eyeliners are particularly praised for their creamy formula and vibrant colors. Some users were initially skeptical due to negative reviews but were pleasantly surprised by the quick shipping and reasonable prices. The company is also noted for its diligent efforts during the pandemic, ensuring proper safety precautions. Overall, Matte Lashes is considered a reliable and trustworthy brand by its customers.