Masqd.com has received mixed reviews from customers. Some users have praised the quality and design of the masks, noting that they are soft, supple, and fit well. However, there have been several complaints about customer service, shipping delays, and issues with refunds or exchanges. Some customers experienced problems with the metal nose piece poking through the material, especially on the child masks. Others mentioned that their orders took a long time to arrive, and communication with the company was difficult.
Overall, while some customers are satisfied with their purchases, others have had negative experiences, raising concerns about the company's reliability.