Lensabl.com receives mixed reviews from users. Many customers appreciate the quality of the lenses and the company's ability to handle challenging frames. Positive feedback often highlights the excellent customer service, quick turnaround time, and affordable prices. Some users have had multiple positive experiences, praising the beautiful packaging and free lens replacement for scratched lenses.
However, there are also negative reviews. Common complaints include slow delivery times, difficulty tracking orders, and poor fit of the lenses. Some users have reported issues with customer service, describing it as dismissive or unhelpful. There are also mentions of misinformation and snippy replies from certain customer service agents.
Overall, while many users are satisfied with their purchases and the service provided by Lensabl, there are notable areas for improvement, particularly in terms of delivery speed and customer service quality.