Yes, Legacybox is a legitimate service. It has a rating of 3.39 stars from 800 reviews, indicating that most customers are generally satisfied with their purchases. The Chattanooga-based company has converted tapes, film reels, photographs, and more for over 1 million customers, making them the most popular digitizing service in the world. They digitize every single item by hand, ensuring that the quality is maintained during the conversion process. However, as with any service, experiences can vary, so it's always a good idea to read reviews and do your own research.