J.Jill has received mixed reviews from customers. On Trustpilot, the company has a rating of 1.9 stars from 144 reviews, with many customers expressing dissatisfaction with customer service and online ordering. Some positive experiences were noted, but they are less frequent. On Sitejabber, J.Jill has a rating of 1.7 stars from 139 reviews, with similar complaints about customer service and billing issues.
Based on these reviews, potential customers should exercise caution when shopping on jjill.com.