Glacier Hobbies has received mixed reviews from customers. Some users appreciate the store for its fast and cheap shipping and the excellent condition of items upon arrival. However, many customers have expressed dissatisfaction with the customer service, citing issues with order management and communication.
Several reviews mention delays in receiving orders, with some customers waiting for months or even years. There are also complaints about ignored emails and messages, leading to frustration and disappointment. Some users have reported that their preorders took an excessively long time to arrive, and in some cases, they never received their products or refunds.
On the positive side, a few customers have praised the quality of the products and the packaging. However, the negative experiences with customer service and order fulfillment seem to overshadow the positive aspects for many users.
Overall, the feedback suggests that while Glacier Hobbies offers a good selection of products, the customer service and order fulfillment processes need significant improvement to meet customer expectations.