Freshworks Inc is a recognized company that offers a multiproduct, scalable software solution providing total support for commercial businesses. Its products provide customer relationship management (CRM) support for customer service, sales and marketing, as well as software support for IT and HR. The company has been recognized in various industry reports, including the Forbes Cloud 100 and Gartner Magic Quadrant for Customer Engagement Center CRM. However, there was an investigation over alleged false and/or misleading statements in its IPO. Despite this, multiple sources have given positive reviews and trust scores to Freshworks, indicating that it is generally considered a legitimate and reputable company..