Freshly Cosmetics has a mixed reputation based on customer reviews. On Trustpilot, it has an average rating of 3.0 out of 5, with 44% of reviews being 5-star and 33% being 1-star. Many customers praise the quality of the products and the fast delivery, while others have had issues with customer service and product performance. Some customers have reported positive experiences with the natural ingredients and eco-friendly packaging, while others have found certain products to be ineffective or not as expected. Overall, Freshly Cosmetics appears to be a legitimate company, but customer experiences vary.