EST Gear receives mixed reviews from users. Many customers praise the quality and durability of their products, especially the tactical shovel and backpack. Positive feedback highlights the sturdy construction, versatility, and usefulness of the tools for camping and outdoor activities.
However, there are significant complaints about poor customer service, lack of communication, and issues with product delivery. Some users report not receiving their orders and facing difficulties in obtaining refunds.
Overall, while the products themselves are well-regarded, the customer service experience leaves much to be desired.