Eastbay.com has received mixed reviews from users. Many customers have expressed dissatisfaction with the customer service, describing it as unresponsive and unhelpful. Issues with returns and exchanges are frequently mentioned, with some users reporting that their returns were denied due to minor issues like "worn condition" or "discolored soles".
The website's functionality has also been criticized, with users experiencing error messages and difficulties navigating the site. Some customers have questioned the authenticity of the products, suggesting that they might be knock-offs.
Despite these negative reviews, there are some positive comments about the product selection and deals available on the site. However, the overall sentiment leans towards dissatisfaction, with many users advising others to shop elsewhere.