E-file.com is a legitimate tax preparation service with a mixed reputation. On Trustpilot, it has a 4.1-star rating from 212 reviews, with 80% of users giving it a 5-star rating. Positive reviews highlight exceptional customer support and ease of use. However, there are also negative reviews, with some users reporting issues such as hidden charges, slow customer support, and errors in tax filings.
The platform is accredited by the BBB and has been in business for over 10 years. It offers free filing for basic returns and charges for more complex filings. Customer support is available via phone for Deluxe and Premium users, while basic plans offer support by email.
Overall, while many users have had positive experiences, others have faced challenges, so it's important to weigh the pros and cons before using the service.