DoNotPay has received mixed reviews from users. Many users appreciate the convenience and ease of use of the platform, especially for tasks like disputing traffic tickets, subscriptions, and refunds. Some users have found it to be a game changer for legal help without the hassle and expense of hiring a lawyer. The platform's ability to handle various tasks quickly and efficiently has been praised.
However, there are also numerous complaints about predatory membership fees and difficulty in canceling subscriptions. Some users have reported being charged multiple times a year and facing challenges in getting refunds. Others have mentioned that the service did not work as expected, with issues like unresolved warranty claims and non-functional virtual credit cards.
Overall, while some users find DoNotPay to be a valuable tool, others have had negative experiences with its billing practices and customer support.