Users generally have positive feedback about crystals.com. Many appreciate the high quality and energetic purity of the crystals, noting that they are authentic and genuine. Customers often mention the thoughtful packaging and the personalized touch in each order. The customer service is frequently praised for being responsive and helpful. However, there are occasional complaints about product discrepancies, such as receiving items that do not match the online descriptions. Overall, the majority of reviews highlight the excellent quality and reliability of the products.