Classmates.com has received mixed reviews from users. Some customers have reported issues with hidden fees, poor quality yearbooks, and difficult cancellation processes. There have been complaints about unauthorized charges and spam emails. Additionally, the company faced a $9.5 million lawsuit for misleading users about who was viewing their profiles.
While some users have found value in reconnecting with old friends and accessing yearbook reprints, others have had negative experiences with the site's billing practices and customer service.
Overall, potential users should be cautious and thoroughly review the terms and conditions before signing up for any services on Classmates.com.