Clarks USA receives mixed reviews from users. Many customers praise the excellent customer service, highlighting representatives like Michelle and Marian for their prompt and helpful assistance. Positive experiences often mention the quality of the shoes and the ease of resolving issues such as applying missed coupons or handling defective products.
However, some users report frustrating experiences with returns and refunds, citing delays and lack of timely responses. A few customers express dissatisfaction with the durability of certain products, noting that items like sandals fell apart quickly.
Overall, while many users appreciate the customer support and product quality, there are notable concerns about return processes and product longevity.